49bat's Privacy Policy

1. Scope of Data Collection

49bat collects information from users through various methods. This data collection is broadly divided into two types: information provided directly by the user, and information collected automatically.

Information provided directly includes:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile phone number
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank account number)
• A copy of a government-issued ID or national identity card for identity verification
• Information provided when contacting our customer support team

Information collected automatically includes:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Activity logs on the platform — login times, play history, and transaction details
• Information collected through cookies and similar tracking technologies

2. Purpose of Data Use

49bat uses your information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account
• Service delivery: To process gaming, betting, and financial transactions
• Age and identity verification: To ensure that only persons aged 21 or above are using the platform
• Security and fraud prevention: To protect you from unlawful activity, account hacking, and financial fraud
• Customer support: To resolve your issues and complaints promptly
• Responsible gaming: To analyse playing patterns and provide warnings or assistance where needed
• Legal obligations: To comply with applicable laws and regulations
• Platform improvement: To analyse service quality in order to further improve the user experience

3. Data Storage and Security

To ensure the security of your information, 49bat has adopted internationally recognised protection measures:

• SSL encryption: All data transmitted through the website is protected by 256-bit SSL encryption technology
• Secure servers: Data is stored in secure data centres with no unauthorised access
• Restricted access: Only authorised staff can access data on a need-to-know basis
• Regular security audits: Regular security audits are conducted to identify system vulnerabilities
• Password protection: Passwords are stored in encrypted form — 49bat never stores passwords in plain text

How long data is retained depends on whether the account remains active. Even after an account is closed, data may be kept for a set period to meet legal requirements, after which it is securely deleted.

4. Sharing Data with Third Parties

49bat does not sell user data to third parties as a matter of policy. However, as a normal part of delivering our services, limited data may be shared with certain trusted partners:

• Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfers
• Identity verification services: With verification service providers to confirm age and identity
• Technology partners: Platform operators, security providers, and gaming software providers (such as Pragmatic Play, Spribe, JILI, and others) — only to the extent necessary for game functionality
• Law enforcement agencies: Providing information to the relevant authorities in the event of a court order or legal obligation

All third parties with whom data is shared in these cases are contractually bound to adhere to 49bat's privacy standards and are required to use the data received solely for the specified purpose.

5. Cookie Policy

The 49bat website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience of using the website.

Types of cookies we use:

• Essential cookies: Necessary for maintaining login status and ensuring security — disabling these will prevent the site from functioning correctly
• Functionality cookies: To remember language preferences and personalised settings
• Analytics cookies: To understand how users use the site — this data is collected anonymously
• Security cookies: To prevent fraud and abuse

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may mean some platform features are no longer available to you.

6. Your Rights Regarding Your Data

49bat believes you should have full control over your own information. For this reason, we provide users with the following rights:

• Access: The right to request a copy of the information stored in your account
• Correction: The right to request that inaccurate or incomplete information be corrected
• Deletion: The right to request that your information be deleted in certain circumstances (this may not be possible where legal obligations apply)
• Objection to processing: The right to object to the processing of your data for specific purposes
• Portability: The right to receive your data in a structured, readable format where applicable
• Complaints: The right to lodge a complaint with 49bat in the event of a breach of this policy

To exercise any of the above rights, please contact us. We are committed to responding to your request within 30 working days.

7. User Responsibilities and Obligations

To help us protect your information, you are requested to observe the following:

• Always provide accurate and up-to-date information in your account
• Keep your login password confidential and never share it with anyone
• Log out properly from all devices after using your account
• Notify us immediately if you notice any suspicious activity or unauthorised access to your account
• Create an account only in your own name and for your own use
• Operating an account or conducting transactions using another person's information is strictly prohibited

8. Protection of Minors' Data

49bat is a platform operated for adults only. This service is available only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

If we become aware that a minor has created an account without permission, we will immediately close that account and delete the associated data.

9. International Data Transfers

49bat's servers and technology partners may be located in various countries. As a result, your data may be transferred to and stored outside Bangladesh. In such cases, we ensure that:

• Encryption is always used when transferring data
• The receiving organisation follows adequate data protection standards
• Appropriate contractual safeguards are in place for transfers of data to third countries

12. Responsible Gaming and Data Protection

49bat is committed not only to data protection, but to the overall wellbeing of its users. As part of responsible gaming, we analyse playing patterns and provide assistance where needed. Data collected for this analysis is used solely for the benefit of the user — not for any advertising or marketing purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.